Returns and maintenance

1. Maintenance
TIP 1:
Frequently treat your footwear to prevent exposure to dirt and moisture; dirt and moisture may ruin the appearance flexibility of your footwear to an irreparable extent. Proper protection helps you enjoy your purchase much longer. In addition, good protection is the foundation of shoe maintenance.

TIP 2:
Footwear may be made from different types of materials.
If it concerns a natural product – such as leather – it is recommended that you frequently treat your footwear with the proper nourishment.
Various synthetic finishing or materials, such as coating, should also be maintained with a product intended for that purpose. This helps these materials maintain their original appearance and wear comfort much longer.

TIP 3:
Prior to using a maintenance product, make sure to read the instructions on the packaging at all times. Don’t use too much of the product; it is better to treat the footwear more frequently than to expose it to too much product at once. Of course, Gevavi also has the proper maintenance products for extending the lifespan of your footwear.

TIP 4:
Always use a shoehorn when putting on your shoes. Fasteners such as laces, buckles and zippers should always be fully opened prior to putting on or taking off the shoe.

TIP 5:
Frequently change your footwear, allowing it to “catch breath”. If possible, do this every two days, allowing any perspiration moisture to evaporate. If you immediately place a tensioner on your footwear after wearing it, the original form will be better preserved.

TIP 6:
In case your footwear does get wet or soaked, have it dry at room temperature. Drying it near a heat source, such as a heater or a fireplace is strongly discouraged!
The best thing to do is to place a tensioner on your shoe and stuffing it with newspaper; this will help your footwear maintain its shape.

TIP 7:
Frequently clean your shoes to prevent fertilizers to degrade the materials.

If you are in doubt or have specific questions regarding the maintenance of your footwear, please consult the (internet) store where you purchased the footwear for the proper advice.


2. Warranty
If your footwear is defective, you may be dealing with a complaint of use or a manufacturing complaint. Manufacturing complaints are complaints that are attributable to a manufacturing error at the manufacturer.
Complaints caused by improper use or poor maintenance (please see conditions as described under the heading ‘Maintenance’), are complaints of use and are not covered by warranty.
If you are in doubt whether a complaint is covered by warranty, the following warranty conditions may provide more clarity on the matter.

Warranty conditions
We only offer service and warranty for product purchased from Gevavi.
Parts subject to wear and tear, such as footwear soles and heels are never covered by warranty, these are complaints of use. Incautious use may cause irreparable defects within a very short time.

Faulty stitching. If an apparently innocent issue occurs such as loose stitching arises, make sure to have it repaired immediately, before it becomes irreparable. Frequent maintenance and polishing of footwear keeps the footwear and stitching smooth and significantly extends the lifespan.

Damage to zippers and heels are not covered by warranty, these are complaints of use. Damage to zippers and the heels of the footwear are often caused by putting on and taking off shoes in a hasty or incorrect manner (the footwear shows signs of this). A collapsed heel arises when one stands on the heel counter (heel reinforcement) of the shoe. Such damage is irreparable and is not covered by warranty.

Wear of the upper vamps is not covered by warranty, these are complaints of use. Leather is processed in various ways to give it its characteristic appearance. Each type of leather has its own characteristics and require specific maintenance. Damage to special processed leather types, such as metallic leather and patent leather is more difficult to repair than leather types with a less exclusive appearance. Cracks in patent leather are the result of a lack of, or insufficient maintenance.

Chalking footwear is not covered by warranty.

Wear and tear due to excessive perspiration is not covered by the guarantee. Perspiration moisture consist of various materials originating from our body, that have a corrosive effect on the leather. The leather will become tough and stiff, causing it to crack or causing soles becoming detached.  In case of excessive perspiration, it is important to allow the footwear sufficient time to “catch breath” after wearing it, and it should be treated with nourishing shoe cream more frequently. Frequently switch your footwear with another pair.

Wear of Velcro. Prevent rapid wear of Velco by firmly fastening it at all times. In case of children’s boots, frequently clean the hard Velcro side, since grass and hairs easily attach to it, reducing its adhesive force.

Of course it is possible that, despite your careful use, the footwear does not meet your expectations. This may be caused by the fact that the footwear is used in a different manner than what it was intended for and / or was maintained improperly. In this case, your complaint may not (or no longer) be covered by the warranty.

To assess whether the complaint is covered by warranty, you should turn to the store where you purchased the footwear.